Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs. You can return the purchased items within 30 days of receipt for an exchange or credit (less shipping charges) subject to Return Conditions. We are always striving to make the Return and Exchange process as easy and hassle-free as possible for you.

Return Conditions
In order to process your exchange and returns effectively, you must obtain a Return Merchandise Authorization (“RMA”) number before sending anything back to us. To request an RMA number, simply contact our office, during normal business hours, by calling us toll-free at 1-888-802-9123. If your return is received without the RMA, you will automatically be charged a 25% re-stocking fee.

Conditions
Non-Defective merchandise must meet the following conditions to qualify for return acceptance.

Merchandise must be in its original minimum inner pack quantity, as shipped by TRIMM beauty + barber. 

Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Items returned due to Customer overstocking or exchange:

Items purchased within 30 days may be exchanged for full value as long as they are returned in unused, untested and resalable condition.

 
Items must be packed in shippable condition and must safely arrive at our warehouse without damage. Generally, as a “rule-of-thumb” you must return the items to us the same way we sent them to you.

 
Items must not show signs of prior use and must be free of all price labels. All returns must be shipped freight prepaid.

Credit will be given less the original shipping charges on all accepted returns that meet the conditions above.

Items purchased over 30 days but less than 90 days will be charged a re-stocking fee of 25%.

Items purchased over 90 days are not returnable.

Items returned that were purchased during a promotion must include any ‘free’ items that were included on the original invoice as part of the promotion.

Please allow 2-3 weeks for all credits.

 
Items Damaged During Shipment
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our office within three days of the date of receipt of your shipment, and your claim will be processed immediately. Should your shipment arrive with severe signs of exterior damage, refuse the shipment from UPS and call our office immediately. We will reship your order and start the UPS claim procedure.

Claims
Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer’s Guarantee defect.

Lost Orders: It doesn’t happen often, but carriers such as UPS do lose orders. If you have placed an order and have not received it in a reasonable period, please call our office.

Damaged Merchandise: Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words “Exception – Damage”. Contact our office and give the invoice number or the box tracking number located on the UPS label. Explain the damage involved, number of cartons received and whether the products inside are acceptable. This information will prepare us for a claim report from UPS.

Hidden damage by carrier: If you should receive a shipment delivered by UPS that shows no visible damage, but upon inspection, you discover damage due to evident rough handling, call our office within three days and report the damage. We will replace the damaged merchandise and begin the claims process with UPS.

Shortages: If you receive an order and find that is has not been filled completely, check your invoice. If the item was out of stock, a backorder invoice will be notated, and the balance of your order will be shipped as soon as possible with no further action needed from you. Thoroughly check the boxes and packing material. Small items may be under the packing material. If there is a shortage due to tampering, a claim must be placed with UPS. If there is no tampering and an actual shortage exists, contact our office immediately. We’ll need to know the invoice number, number of cartons received, and the item(s) missing. We will investigate the shortage. When the item is confirmed as not shipped, it will be shipped immediately. If re-weighing your shipment or other checking procedures indicates all items were shipped, we will advise you.

Unauthorized Returns: Shipments that are: refused without authorization, or that are returned to us because the address given was invalid, or because it was shipped COD and was not accepted due to “no funds available”, will be charged the original shipping fees as well as re-shipping fees.